Shipping & Returns

Delivery Time

Orders are usually processed and dispatched within 48 hours unless there are extenuating circumstances where this time may be slightly longer. All orders will be despatched by Australia Post or a courier.

QLD, NSW, VIC, ACT approx. 2-4 business days
SA, TAS, WA, NT approx. 5-7 business days

Please note that Mystic Aroma cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in case of adverse weather conditions.

Delivery Cost

We offer FREE shipping of all orders over $100 and $9.95 flat rate shipping on all other orders Australia wide. All orders will be despatched by Australia Post or a courier.

Change of Delivery Address

If your order hasn’t yet been shipped, we may be able to amend the delivery address. Please get in contact with us as soon as possible to let us know the issue. Please ensure you have the order number included in your message.

International Orders

We do not ship outside Australia at this moment.

Returns

If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition and packaging; no refund can be made for products that have been used.

Order Cancellation

You may cancel your order if it has not yet been dispatched. Contact us to cancel your order. Please do not forget to include your order number in an email.